A message from “POLA Premium Pass” arrives. Premium? Pass? That sounds like something your bank will ask about. But POLA’s own website says membership registration is free. Your imaginary invoice has been cancelled.
So what do you get?
Premium Pass is POLA’s customer membership, not a paid VIP tier. It brings together shopping history, special offers and—through the app—skin analysis results from stores. Purchases may earn miles and benefits. Signing up itself is free.
The branding says airport lounge. The actual product is closer to a useful customer account.
Why don’t I remember signing up?
You might have enrolled during a store visit or through the app without remembering the program’s full name. POLA also notes that some previous online-store customers already have accounts linked to Premium Pass.
That does not mean every email with the logo is authentic. Go to POLA’s site yourself rather than trusting an unfamiliar link.
A membership notice is not a bill
A promotional message alone is not proof of a charge. An order or payment you do not recognize is a different matter: check your account and payment statement, and contact official support if necessary.
The twist: Premium Pass is free to join, but unknown charges deserve a real check. The name looks expensive; the membership fee is not.
